• Care Coordinator Supervisor

    ID 2018-4874
    Department *9803 CLINICAL TRANSFORMATION
    Position Level
    8E
    Job Status
    Regular Full-Time
    Location
    US-FL-Land O'Lakes
    Shift
    8:00 AM - 5:00 PM
  • Job Description

    We are seeking a Care Coordinator Supervisor to work in our Administration office in Land O' Lakes. This position is responsible for the development, implementation and operational oversight of Medical Home Care Coordinators. The scheduled shift will be Monday-Friday, 8:00 a.m. - 5:00 p.m. This candidate must have a LPN or RN license, along with at least two years of management experience.

    Responsibilities

    • Provide leadership to a team of Care Coordinators including planning, scheduling, directing, assigning, coordinating, reviewing and evaluating.
    • Provide regular individualized and group supervision, guidance and professional development and growth.
    • Completes performance reviews
    • Coaches and counsels Care Coordinators
    • Ensure that all care management staff are properly and adequately trained and have the skills and competence to perform the required functions
    • Investigates and gathers information related to issues or concerns prior to employee reprimand or staffing changes
    • Maintains and monitors attendance of staff
    • Coordinates staffing needs and schedules to include PTO requests and coverage
    • Interviews candidates for open positions and extends offers as approved by Administration
    • Completes new hire and termination process
    • Makes recommendations to Administration related to staffing needs
    • Assisting and training care coordinators
    • Assist Care Coordinators in understanding clinical quality measures
    • Monitors inpatient discharges and ensure patients are contacted in a timely manner
    • Assist Care Coordinators completing the Patient Centered Medical Home program
    • Assist Care Coordinators with referrals and linkage to community resources
    • Train and test nursing competencies
    • Manages payroll
    • Reviews and updates employee attendance through electronic time system
    • Enters miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved
    • Collects and submits time sheets for salaried employees
    • Maintains daily sign in sheet for hourly staff
    • Completes payroll change forms

    Requirements

    • MA, LPN, or RN (preferred)
    • Excellent interpersonal and communication skills
    • Strong computer proficiency
    • Demonstrated ability to lead people and get results through others
    • Ability to plan ahead, organize and manage multiple priorities
    • Must have at least 2 years of management experience
    • Must have experience with Transitions of Care (patients discharged from hospital) and managing complex patients
    • Must have experience in training and counselling staff

    Additional Responsibilities:

    • Serves as back up for Care Coordinators
    • Maintains an organized and clean work area
    • Attends meetings as required
    • Performs other incidental and related duties as required and assigned

     

    Physical and Mental Demands:

    • Normal physical ability
    • Above average concentration and high level complexity of decision making
    • High level verbal and written communication skills
    • Above average ability to manage multiple tasks simultaneously
    • High tolerance to stressful situations
    • Ability to travel 50% of the time

     

    Occupational Exposure:

    • Low risk exposure to bloodborne pathogens and chemical hazards

     

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