Call Center Agent

US-FL-Land O'Lakes
# Positions
1
Category
Office and Administrative Support
Department
*9601 CALL CENTER
Job Status
Regular Full-Time
2150 Via Bella Boulevard

Job Description

This Full Time opening is for a Call Center Agent within the Land O Lakes Administration office. Typical schedule is Monday-Friday, 8:00 AM - 5:00 PM. The role is responsible for delivering excellent patient centered service while providing information regarding services to patients, hospitals, staff, and community health care providers in a high volume call center. 

Responsibilities

  • Answer assigned department/queue overflow calls
  • Answer phones and assist callers with appointments, requests, etc
  • Address Intergy tasks in a timely manner
  • Monitor web appointment requests
  • Complete end of day processes
  • Perform incidental duties as needed

Requirements

  • High School diploma or GED equivalent
  • Relevant experience may include, clerical customer servicecall center / high volume phones (200 calls or more daily)physician officeinsurance billing, or other health care related experience.
  • High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems.
  • Must have excellent interpersonal, customer service, and communication skills.
  • Must be able to perform under stress when confronted with emergency, critical, or unusual situations.
  • Must be able to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria.
  • Preferred candidates will have:
    • Additional  (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model.
    • A working knowledge of medical terminology would be helpful.
  • Fluent in English and Spanish (written and spoken) preferred

Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously 

Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards 

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