Phone Receptionist

# Positions
Office and Administrative Support
Job Status
Regular Full-Time
17417 Bridge Hill Court

Job Description

Phone Receptionist

Department:               Internal Medicine Tampa

Job Summary:           Manages telephones calls for the department

Reports to:                 Office Manager

Position Level:           3

Shift:                           M, Th, Fri (8:00a-5:00p) T, Wed (7:00a-4:00p)



Essential Functions of the Position:

  • Assists traffic on phones
    • Makes appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Directs calls to the proper individua
  • Verifies eligibility of insurance
    • Run eligibility report and call on inactive status
    • Verification of auto accident benefits
  • Directs incoming faxes to correct staff members
  • Addresses Intergy tasks in a timely manner
  • Places a test call to ensure service is working after placing on service
    • When automation not in place, responsible for placing phones on and off service at the appropriate times
  • Completes the end of day processes
    • Empties HIPAA container into the destruction bin
    • Logs off Intergy and out of the computer before leaving


Additional Responsibilities:

  • Maintains an organized and clean work area
  • Participates in maintenance of front office supplies
  • Performs other incidental and related duties as required and assigned


Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously


Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards


Job Qualifications:

  • High school graduate or GED equivalent
  • Strong customer service experience in an office setting required
  • Strong team player
  • Basic computer proficiency
  • Excellent telephone  and business etiquette
  • Medical office experience preferred
  • Bilingual preferred


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