Phone Receptionist

US-FL-Wesley Chapel
# Positions
Office and Administrative Support
Job Status
Regular Full-Time
2352 Bruce B Downs Blvd

Job Description

Phone Receptionist

Department:               FPWC

Job Summary:           Manages telephones calls for the department

Reports to:                 Office Supervisor

Position Level:           3 


Essential Functions of the Position:

  • Answers phones and assists callers
  • Assists traffic on phones
    • Makes appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Directs calls to the proper individual
  • Addresses Intergy tasks in a timely manner
  • Coordinates visits, pre-operative testing and surgical clearance
  • Places phones on and off service at the appropriate times
    • Places a test call to ensure service is working after placing on service
    • Retrieves messages from answering service or mail box
    • Distributes messages from answering service or mail box to the appropriate person
  • Completes the end of day processes
    • Empties HIPAA container into the destruction bin
    • Logs off Intergy and out of the computer before leaving
  • Processes medical record releases as outlined in the authorization
    • Submits request for pre-payment of records or forms
    • Reviews record releases to ensure appropriate authorizations have been obtained
    • Prints required information and copies paper records
    • Reviews subpoenas, determine if an appearance is required
    • Creates industrial account for the responsible party if needed
    • Creates administrative charge for records release
    • Documents disclosure in Practice Management System


Additional Responsibilities:

  • Maintains an organized and clean work area
  • Directs incoming faxes and mail to correct staff members
  • Participates in maintenance of front office supplies
  • Performs other incidental and related duties as required and assigned


Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously


Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards


Job Qualifications:

  • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Strong team player
  • Basic computer proficiency
  • Phone receptionist experience preferred
  • Medical Office experience preferred
  • Bilingual (Spanish) preferred



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