Medical Assistant

US-FL-Zephyrhills | US-FL-Wesley Chapel | US-FL-Tampa
# Positions
Job Status
Regular Full-Time
38107 Market Square

Job Description

Medical Assistant

Department:               Orthopedics

Job Summary:           Manages the front office processes and assists provider in the department with clinical functions

Reports to:                 Office Supervisor

Position Level:           6AA



Essential Functions of the Position:

  • Prepares e-chart prior to visit
    • Prints encounter form, demographic verification form (DVF), other necessary forms per patient or provider
    • Verifies eligibility of insurance
    • Ensures referral is present if needed
    • Completes patient verification processes
    • Verify photo ID is scanned into Intergy
    • Verify all records are properly received for all Worker’s Compensation patients
    • Verify all payments are received for all pre-pay appointments
    • Verify patient’s copay and denote if they are in a global period
    • Updates patient demographics as needed, including insurance and preferred pharmacy.
    • Alert front desk of insurance issues, payment information or any problems with patient’s account
    • Enters referral authorization information into Practice Management System
  • Assist traffic at front window
    • Manages sign in sheets
    • Schedules appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Monitors the lobby for cleanliness and patients in distress
    • Daily logging of diagnostic films from outside facilities
    • Notifies MA or nurse when patient is ready
    • Records “no show” appointments in the system
    • Collects co-payment amounts
    • Collects patient balance dues
    • Balances journal and locks it
    • Secures deposit and imprest funds
    • Prints next day appointment schedules
    • Post “no show” fees for any Worker’s Compensation appointments
    • Addresses Intergy tasks in a timely manner
    • Answers phones and assists callers


  • Properly room patients and assists Provider with treatment
    • Takes and records vitals and updates IEHR
    • Confirms information required by provider is present (labs, hospital records, etc.)
    • Updates IEHR (allergies, medications, history, etc.)
    • Prepares exam room
    • Prepares patient for examination or treatment
    • Obtains informed consents and ABN as necessary
    • Flags provider when patient is ready
    • Assists provider with completion of forms requested by patients
    • Properly documents patient chief complaints and medical history
    • Proper ordering of x-rays in RIS system per physician protocol
    • Applies braces and splints as ordered by physician
    • Uses proper technique in applying casts
    • Prepares specimens and requisitions for lab
    • Performs dressing changes, removal of sutures, staples and pain pumps
    • Assists provider with in office procedures and complete all necessary orders as instructed by physician
    • Addresses and handles all tasks, as well as monitoring provider’s tasks
    • Returns messages
    • Notifies patients of test results and instructions from provider
    • Schedules follow up appointments
    • Enters referral information into the Practice Management System for referral tracking
    • Makes follow up calls to check on patients post procedure as indicated by provider or office protocol
    • Triages patient calls and needs
    • Distributes, reviews and teaches patient education
  • Prepares charts
    • Acquires all medical records necessary for visit
    • Makes sure all ordered tests have been performed and results are present
    • Reviews chart and drug inventory to ensure drug is available
    • Prepares all pre-op charts



Additional Responsibilities:

  • Maintains an organized and clean work area
  • Directs incoming faxes and mail to correct staff members
  • Monitors and timely responds to practice portal requests
  • Participates in maintenance of office supplies
  • Performs other incidental and related duties as required and assigned
  • Organizes and maintains sample and supply closets


Physical and Mental Demands:

  • Normal physical ability
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously


Occupational Exposure:

  • High risk exposure to bloodborne pathogens and chemical hazards


Job Qualifications:

  • High school graduate or GED equivalent
  • Completion of MA certification program 
  • Medical Assistant Cerification is required
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Basic computer proficiency
  • Strong team player
  • Previous Orthopaedics experience preferred


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