Check In/Out

US-FL-Zephyrhills
# Positions
1
Category
Office and Administrative Support
Department
0645 PULMONARY
Job Status
Regular Full-Time
38135 Market Square

Job Description

Check In/Out

Department:               Pulmonology

Reports to:                 Office Supervisor

Position Level:           4

 

Job Summary:            Manages all traffic at the front check in window.

 

Essential Functions of the Position:

  • Prepares e-chart prior to visit
    • Prints encounter form, demographic verification form (DVF), other necessary forms per patient
    • Verifies eligibility of insurance
    • Ensures referral is present if needed
  • Assist traffic at front window
    • Manages sign in sheets
    • Schedules appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Monitors the lobby for cleanliness and patients in distress
  • Completes patient check in processes
    • Distributes and collects new patient forms
    • Verifies HIPAA and Privacy signatures are obtained
    • Confirms photo ID is scanned into Intergy
    • Confirms insurance cards are scanned into Intergy and keyed correctly
    • Obtains patient signature on DVF at each visit
    • Updates patient demographics as needed, including insurance and preferred pharmacy
    • Updates work flow event to “check in”
    • Notifies MA or nurse when patient is ready
    • Records “no show” appointments in the system
    • Collects and processes monies due
    • Collects co-payment amounts
    • Collects patient balance dues
    • Balances journal and locks it
    • Creates a journal for next day
    • Secures deposit and imprest funds
    • Addresses Intergy tasks in a timely manner
    • Reviews unresolved encounters for the day
    • Prepares the “no show” letters for broken appointments
  • Answers phones and assists callers
    • Makes appointments
    • Takes messages
    • Handles customer requests or needs
    • Directs calls to the proper individual
    • Places phones on and off service at the appropriate times
    • Places a test call to ensure service is working after placing on service

 

Additional Responsibilities:

  • Maintains an organized and clean work area
  • Directs incoming mail to correct staff members
  • Participates in maintenance of front office supplies
  • Performs other incidental and related duties as required and assigned

 

Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously

 

Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards

 

Job Qualifications:

  • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Strong team player
  • Basic computer proficiency
  • One year of related experience

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