Phone Receptionist

# Positions
Job Status
Regular Full-Time
15285 Amberly Drive

Job Description

Phone Receptionist

Job Summary:           Manages telephones calls for the department

Department:              Family Practice Tampa

Reports to:                 Office Supervisor/Office Manager

Position Level:           3

Shift:                          Monday-Friday, 8:00 AM - 5:00 PM


Essential Functions of the Position:

  • Assists traffic on phones
    • Makes appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Places phones on and off service at the appropriate times
    • Places a test call to ensure service is working after placing on service
    • Distributes messages from answering service or mail box to the appropriate person
    • Directs incoming faxes to correct staff members
    • Scanning
    • Addresses Intergy tasks in a timely manner
    • Enters referral information into the Practice Management System for referral tracking
    • Logs and files all diagnostic films
  • Forwarding Transcription and Clinical Data
    • Forwards provider correspondence and/or reports to referring providers
    • Works trans-review tasks forwarded from provider
    • Electronically forwards clinical data to referring FMC providers
    • Prints and forwards clinical data to non-FMC referring providers 

Additional Responsibilities:

  • Maintains an organized and clean work area
  • Participates in maintenance of front office supplies
  • Performs other incidental and related duties as required and assigned 

Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously 

Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards 

Job Qualifications:

  • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • High attention to detail
  • Strong team player
  • Basic computer proficiency 
  • Minimum 2 years of related experience preferred


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