Check In/Out

US-FL-Tampa
# Positions
1
Category
Clinical
Department
0755 FAMILY MEDICINE DALE MABRY
Job Status
Regular Full-Time
10004 N. Dale Mabry Hwy

Job Description

Check In/Out

Job Summary:           Manages all traffic at the front check in window and the check out process function in the department  

Department:              Family Medicine Dale Mabry

Position Level:           4

Reports to:                 Office Supervisor 

 

Essential Functions of the Position:

  • Prepares e-chart prior to visit
    • Prints encounter form, demographic verification form (DVF), other necessary forms per patient
    • Verifies eligibility of insurance
    • Ensures referral is present if needed
  • Assist traffic at front window
    • Manages sign in sheets
    • Schedules appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Monitors the lobby for cleanliness and patients in distress
  • Assists traffic on phones
    • Makes appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Directs calls to the proper individual
  • Completes patient check in processes and assists patients and providers at the conclusion of the patient’s visit
    • Distributes and collects new patient forms
    • Verifies HIPAA and Privacy signatures are obtained
    • Confirms photo ID is scanned into Intergy
    • Confirms insurance cards are scanned into Intergy and keyed correctly
    • Obtains patient signature on DVF at each visit
    • Updates patient demographics as needed, including insurance and preferred pharmacy
    • Updates work flow event to “check in”
    • Notifies MA or nurse when patient is ready
    • Records “no show” appointments in the system
    • Collects and processes monies due
    • Collects co-payment amounts
    • Collects patient balance dues
    • Obtains patient signature for record releases and other forms as necessary
    • Reviews Intergy tasks for each patient before they leave
    • Schedules inside and outside appointments for testing and consults
    • Enters referral information into the Practice Management System for referral tracking
    • Schedules follow up appointments
    • Enters recalls as needed
    • Request referral if needed for upcoming bone density studies
    • Obtains ABN forms when appropriate
    • Updates work flow event to “check out”
    • Processes charges
    • Pulls charges from pending status and review for accuracy
    • Creates ailments if an appropriate ailment doesn’t already exist
    • Ensures modifiers are in place as appropriate
    • Ensures the referral is attached to the visit via ailment or appointment
    • Attaches the appropriate insurances to each charge
    • Post charges
    • Balances journal and locks it
    • Creates a journal for next day
    • Secures deposit and imprest funds
    • Addresses Intergy tasks in a timely manner
  • Scans all medical record documentation into IEHR utilizing company approved cataloguing system
    • Scans incoming medical records, daily work, and paper charts into IEHR
    • Creates an imaging task as needed
    • Reports scanning errors following company approved process

Additional Responsibilities:

  • Maintains an organized and clean work area
  • Places phones on and off service at the appropriate times
  • Directs incoming faxes and mail to correct staff members
  • Participates in maintenance of front office supplies
  • Performs other incidental and related duties as required and assigned

 

Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously

 

Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards

 

Job Qualifications:

  • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Strong team player
  • Basic computer proficiency
  • Knowledge of medical office procedures and insurance is preferred
  • At least one year of medical office experience preferred

 

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