Check In/Out

US-FL-Trinity | US-FL-Tampa
# Positions
1
Category
Office and Administrative Support
Department
0850 ENT NORTH TAMPA
Job Status
Regular Full-Time
8146 Cerebellum Way

Job Description

Check In/Out

Department:               ENT

Reports to:                 Office Supervisor

Position Level:           4

 

Job Summary:           Manages all traffic at the front check in window.

 

Essential Functions of the Position:

  • Prepares e-chart prior to visit
    • Prints encounter form, demographic verification form (DVF), other necessary forms per patient
    • Verifies eligibility of insurance
    • Ensures referral is present if needed
  • Assist traffic at front window
    • Manages sign in sheets
    • Schedules appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Monitors the lobby for cleanliness and patients in distress
  • Completes patient check in processes
    • Distributes and collects new patient forms
    • Verifies HIPAA and Privacy signatures are obtained
    • Confirms photo ID is scanned into Intergy
    • Confirms insurance cards are scanned into Intergy and keyed correctly
    • Obtains patient signature on DVF at each visit
    • Updates patient demographics as needed, including insurance and preferred pharmacy
    • Updates work flow event to “check in”
    • Notifies MA or nurse when patient is ready
    • Records “no show” appointments in the system
  • Collects and processes monies due
    • Collects co-payment amounts
    • Collects patient balance dues
    • Balances journal and locks it
    • Creates a journal for next day
    • Secures deposit and imprest funds
  • Addresses Intergy tasks in a timely manner
  • Answers phones and assists callers
  • Completes the end of day processes
    • Reviews unresolved encounters for the day
    • Prepares the “no show” letters for broken appointments
    • Prints next day appointment schedules
    • Empties HIPAA container into the destruction bin
    • Logs off Intergy and out of the computer before leaving
  • Processes medical record releases as outlined in the authorization
    • Submits request for pre-payment of records or forms
    • Reviews record releases to ensure appropriate authorizations have been obtained
    • Prints required information and copies paper records
    • Reviews subpoenas, determine if an appearance is required
    • Creates industrial account for the responsible party if needed
    • Creates administrative charge for records release
    • Documents disclosure in Practice Management System
  • Assists traffic on phones
    • Makes appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Directs calls to the proper individual

 

Additional Responsibilities:

  • Maintains an organized and clean work area
  • Places phones on and off service at the appropriate times
  • Directs incoming faxes and mail to correct staff members
  • Participates in maintenance of front office supplies
  • Sends and accepts special deliveries (UPS, FedEx)
  • Performs other incidental and related duties as required and assigned

 

Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously

 

Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards

 

Job Qualifications:

  • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Strong team player
  • Basic computer proficiency

 

 

 

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