Check In/Out

US-FL-Wesley Chapel | US-FL-Tampa | US-FL-Brandon
# Positions
1
Category
Office and Administrative Support
Department
0682 ALLERGY TAMPA
Job Status
Regular Full-Time

Job Description

Check In/Out

Department:                   Allergy Tampa

Job Summary:               Manages all front office processes. 

Reports to:                     Office Supervisor

Position Level:               4

                            

                                     

Essential Functions of the Position:

 

  • Scans all medical record documentation into IEHR utilizing company approved cataloguing system
    • Scans incoming medical records, daily work, and paper charts into IEHR
    • Creates an imaging task as needed
    • Reports scanning errors following company approved process
  • Assist traffic at front window
    • Manages sign in sheets
    • Schedules appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Monitors the lobby for cleanliness and patients in distress
  • Completes patient check in processes
    • Distributes and collects new patient forms
    • Verifies HIPAA and Privacy signatures are obtained
    • Confirms photo ID is scanned into Intergy
    • Confirms insurance cards are scanned into Intergy and keyed correctly
    • Obtains patient signature on DVF at each visit
    • Updates patient demographics as needed, including insurance and preferred pharmacy
    • Updates work flow event to “check in”
    • Notifies MA or nurse when patient is ready
  • Collects and processes monies due
    • Collects co-payment amounts
    • Collects patient balance dues
    • Balances journal and locks it
    • Creates a journal for next day
    • Secures deposit and imprest funds
  • Assists patients and providers at the conclusion of the patient’s visit
    • Obtains patient signature for record releases and other forms as necessary
    • Reviews Intergy tasks for each patient before they leave
    • Schedules inside and outside appointments for testing and consults
    • Schedules follow up appointments
    • Enters recalls as needed
    • Requests referral if needed for upcoming visits and/or testing
    • Obtains ABN forms when appropriate
    • Updates work flow event to “check out”
  • AIT Treatment
    • Maintains all AIT Referrals, prior authorizations, and monthly monitoring of patient's insurance status
    • Inputs charges associated with AIT Treatment Mixing
  • Addresses Intergy tasks in a timely manner
  • Obtains prescription overrides and prior authorization when needed
  • Answers phones and assists callers
    • Makes patient reminder calls the day before appointments
  • Completes the end of day processes
    • Prints next day appointment schedules
    • Empties HIPAA container into the destruction bin
    • Logs off Intergy and out of the computer before leaving

 

 

Additional Responsibilities:

  • Maintains an organized and clean work area
  • Places phones on and off service at the appropriate times
  • Directs incoming faxes and mail to correct staff members
  • Participates in maintenance of front office supplies
  • Performs other incidental and related duties as required and assigned

 

Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously

 

Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards

 

Job Qualifications:

  • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Strong team player
  • Basic computer proficiency
  • Must be willing to travel between locations

 

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