Front Office Float

# Positions
Job Status
Regular Full-Time

Job Description

Front office Float

Department:               Dermatology Zephyrhills

Job Summary:           Manages the referrals, surgeries and assists with front office functions.

Reports to:                 Office Supervisor

Position Level:           5B



Essential Functions of the Position:

  • Assists patients and providers at the conclusion of the patient’s visit
    • Obtains patient signature for record releases and other forms as necessary
    • Reviews Intergy tasks for each patient before they leave
    • Schedules inside and outside appointments
    • Enters recalls as needed
    • Requests referral if needed for upcoming visits and/or testing
    • Updates work flow event to “check out”
  • Processes charges
    • Pulls charges from pending status and reviews for accuracy
    • Creates ailments if an appropriate ailments doesn’t already exist
    • Ensures modifiers are in place as appropriate
    • Ensures the referral is attached to the visit via ailment or appointment
    • Attaches the appropriate insurances to each charge
    • Posts charges
  • Collects and processes monies due
    • Collects co-payment amounts
    • Collects outstanding patient balance dues
    • Balances journal and locks it
    • Creates a journal for next day
    • Secures deposit and imprest fund
  • Addresses Intergy Tasks in a timely manner
  • Schedules patient surgeries
    • Meets with patient to schedule
    • Goes over all surgery instructions with patient
    • Obtains surgery referral
    • Reschedules surgeries as needed
  • Prepares referrals and obtains authorizations for Managed Care patients per provider
    • Obtains approval from the PCP for required authorizations
    • Coordinates visits, pre-operative testing and surgical clearance
    • Notifies provider and patient of denied requests for authorization
    • Uses approved web tools to obtain authorizations
    • Enters referral authorization into Intergy
    • Notifies providers and staff of changes in the referral process or insurance requirements
  • Completes the end of day processes
    • Reviews unresolved encounters for the day
    • Reviews and posts all pending charges for the department
    • Empties HIPAA container into the destruction bin
    • Logs off Intergy and out of the computer before leaving


Additional Responsibilities:

  • Maintains an organized and clean work area
  • Directs incoming faxes and mail to correct staff members
  • Places phones on and off service at the appropriate times
  • Participates in maintenance of office supplies
  • Performs other incidental and related duties as required and assigned


Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously


Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards


Job Qualifications:

  • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Basic computer proficiency
  • Strong team player
  • Front office/customer service experience required




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