Phone Receptionist

US-FL-Tampa
# Positions
1
Category
Clinical
Department
0380 PRIMARY CARE TAMPA
Job Status
Regular Full-Time

Job Description

Bilingual Phone Receptionist

Department:              Primary Care Tampa

Job Summary:          Manages telephones calls for the department

Reports to:                Office Manager

Position Level:          3

 

 

Essential Functions of the Position:

  • Answers phones and assists callers

 

  • Assists traffic on phones
    • Makes appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Directs calls to the proper individual

 

  • Addresses Intergy tasks in a timely manner

 

  • Places phones on and off service at the appropriate times
    • Places a test call to ensure service is working after placing on service
    • Retrieves messages from answering service or mail box
    • Distributes messages from answering service or mail box to the appropriate person

 

  • Completes the end of day processes
    • Empties HIPAA container into the destruction bin
    • Logs off Intergy and out of the computer before leaving

 

Additional Responsibilities:

  • Maintains an organized and clean work area
  • Directs incoming faxes and mail to correct staff members
  • Participates in maintenance of front office supplies
  • Performs other incidental and related duties as required and assigned

 

Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously

 

Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards

 

Job Qualifications:

  • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Strong team player
  • Basic computer proficiency
  • At least one year of Medical Office experience
  • Bilingual (Spanish Speaking) required

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!