Check In/Out

# Positions
Job Status
Regular Full-Time

Job Description

Check In/Out 

Department:                   Radiology Tampa

Job Summary:                 Manages all traffic at the front check in window.  

Reports to:                      Office Supervisor

Position Level:               



Essential Functions of the Position:

  Prepares paperwork prior to visit:

  • Prints Encounter form, RIS forms, other necessary forms per patient.
  • Verifies eligibility of insurance.
  • Ensures referral is present if needed.
  • Verify doctors orders or script is present before Radiology exam is performed


  Assist traffic at front window:

  • Schedules appointments
  • Takes messages
  • Handles customer requests or needs
  • Monitor the lobby for cleanliness and patients in distress


    Completes patient check in process:

  • Distributes and collects new patient forms
  • Confirms photo ID is scanned into Intergy
  • Confirms insurance cards are scanned into Intergy and keyed correctly
  • Updates patient demographics as needed, including insurance.
  • Updates workflow event to “Check In” status.
  • Print Stat/Wet read forms for Technologist and Radiologist as needed.
  • Scan all documents into Imaging in patient’s E-Chart.
  • Update workflow event to “Registration Complete” status.
  • Records “no show” appointments in the system


    Collects and process monies due:

  • Collects co-payment amounts.
  • Balances Cardiology journal and locks it.
  • Creates Cardiology journal for next day.
  • Secures deposit and imprest funds


   Answers phones and assists callers:


   Completes the end of day process:

  • Prints next day appointment schedules
  • Empties HIPAA container into destruction bin
  • Logs off Intergy and out of computer before leaving


Additional Responsiblities:

  • Print films or discs from PACS for patients as needed.
  • Maintains an organized and clean work area.
  • Assure supplies are readily available and stocked.
  • Performs other incidental and related duties as required and assigned.


Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level of verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously


Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards


Job Qualifications:

  • High School graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Strong team player
  • Strong computer proficiency
  • Ability to multitask in a busy work environment
  • Medical terminology knowledge; radiology a plus
  • Two years of related experience preferred


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