Phone Receptionist

# Positions
Job Status
Regular Full-Time

Job Description

Phone Receptionist

Department:    GI

Job Summary: Manages telephones calls for the department

Reports to:       Office Supervisor

Position Level: 3



Essential Functions of the Position:

  • Answers phones and assists callers
    • Makes appointments
    • Takes messages
    • Handles customer requests or needs
    • Directs calls to the proper individual
  • Addresses Intergy tasks in a timely manner
  • Places phones on and off service at the appropriate times
    • Places a test call to ensure service is working after placing on service
  • Forwards provider correspondence and/or reports to referring providers
    • Works trans-review tasks forwarded from provider
    • Electronically forwards clinical data to referring FMC providers
    • Prints and forwards clinical data to non-FMC referring providers
  •  Requesting paper charts from storage as needed
  • Completes the end of day process
    • Empties HIPAA container into the destruction bin
    • Logs off Intergy and out of the computer before leaving

Additional Responsibilities:

  • Maintains an organized and clean work area
  • Directs incoming faxes and mail to correct staff members
  • Participates in maintenance of front office supplies
  • Performs other incidental and related duties as required and assigned

Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously

Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards

Job Qualifications:

  • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Strong team player
  • Basic computer proficiency
  • Bilingual (spanish) required
  • Related experience preferred


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