Phone Receptionist

US-FL-Land O'Lakes
# Positions
2
Category
Clinical
Department
0716 FAMILY PRACTICE LOL
Job Status
Regular Full-Time

Job Description

Phone Receptionist

Department:               Family Practice-Land O' Lakes

Job Summary:            Manages telephones calls for the department

Reports to:                 Office Supervisor

Position Level:           3

 

 

Essential Functions of the Position:

  • Answers phones and assists callers
  • Assists traffic on phones
    • Makes appointments
    • Takes messages
    • Assists with medication refill requests
    • Handles customer requests or needs
    • Assists vendors
    • Directs calls to the proper individual
  • Addresses Intergy tasks in a timely manner
  • Places phones on and off service at the appropriate times
    • Places a test call to ensure service is working after placing on service
    • Retrieves messages from answering service or mail box
    • Distributes messages from answering service or mail box to the appropriate person
  • Completes the end of day processes
    • Empties HIPAA container into the destruction bin
    • Logs off Intergy and out of the computer before leaving
  • Directs incoming faxes and mail to correct staff members
  • Coordinates visits, pre-operative testing and surgical clearance

 

Additional Responsibilities:

  • Maintains an organized and clean work area
  • Participates in maintenance of front office supplies
  • Performs other incidental and related duties as required and assigned

 

Physical and Mental Demands:

  • Normal physical ability; able to sit for long periods
  • Normal concentration and normal complexity of decision making
  • High level verbal and written communication skills
  • Above average ability to manage multiple tasks simultaneously

 

Occupational Exposure:

  • Low risk exposure to bloodborne pathogens and chemical hazards

 

Job Qualifications:

  • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Strong team player
  • Basic computer proficiency

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!